by Team AllYourVideogames | Mar 4, 2022 | Shopping |
Shein is one of the leading e-commerce platforms available and sells products worldwide, such as accessories, beachwear and objects, tops, dresses, lingerie, lounge, clothing and much more. So, let's show you how to use the Shein tracking. With this tool, you can follow the entire delivery process of your orders.
To schedule and know when you will receive your order, we have separated a step by step of the Shein tracking, but we will also explain a little about who Shein is and what are the service channels provided by the platform. So, be sure to check it out to be able to use Shein with greater ease, knowledge and without fear of making your orders.
In case you are still afraid to use the virtual store, we also brought the ecommerce evaluation on Reclame Aqui, to find out if the services are reliable or not.
Learn More: How to get free clothes at Shein? It's real?
Who is Shein?
For those who don't know, Shein was founded in 2012 and belongs to Fast Fashion B2C, as an e-commerce company. Although the focus of the platform is the sale of women's products and clothing, it is also possible to find accessories, shoes, wallets, men's clothing, children's clothing and other items related to the fashion world.
The company's market is more focused on America, Europe, the Middle East and Australia. However, it is also possible to make purchases in other parts of the world, as its business covers around 150 countries and territories.
Learn More: Is shopping at Shein reliable? Know everything here
How to use Shein tracking to track your order?
Now that you know a little more about Shein, we've separated an explanation of how to use Shein tracking to track your order and even know the expected date of delivery. The process below was done on a computer. However, you can also do it through your smartphone, as it won't be much different.
Step 1. Go to Shein's website. In the upper right corner, click on a person's symbol to log into your account;
Step 2. You will be taken to a login page, in the “I'm already a customer” part. Log in by entering your email address and password, clicking on “I'm already a customer” to confirm access. If you have your account synchronized, you can also login via Facebook or Google;
Step 3. On your profile page where you will be forwarded, go to the menu on the left side of your screen and look for “My Orders”;
Step 4. When clicking, you will see that several options related to your orders will be opened, to check the Shein tracking, click on “Sent Orders”, to check all packages that are on the way;
Learn More: How to track your order on Sequoia carrier?
Step 5. On the next page, all your orders will be listed. Then go to what you want to check Shein tracking and click on “Track”;
Step 6. A new window will automatically open where you can access the Shein tracking details, such as a complete delivery timeline of your order, including which stage of delivery it is in and which days these stages took place. It is possible to know where the order is going, the estimated delivery date and even who signed the receipt of the package, if it has already been delivered;
Step 7. Another option, if the tracking is not working or outdated, is to check the tracking through the Correios website, if the product is already in the national territory. On the same Shein tracking page, you will find the product's shipping code, consisting of numbers and letters.
Step 8. Then, just go to the Correios tracking page, paste the code in the space provided, fill in the text in the image, click on the magnifying glass symbol to search and check the shipping information. Your CPF or CNPJ can also be used as a code to track your package, but for that you need to log in to the Correios website;
Learn More: DHL tracking: how to track your orders?
What are the service channels in case Shein screening does not work?
If you have any problems with your order delivery or with Shein tracking, you need to contact the platform. Below, we separate all the main service channels available through Shein:
- Shein's email to contact: [email protected]. You will have to wait for the company to contact you by replying to your email;
- Shein Support: https://br.shein.com/contact-us.html. It will be done through the platform website;
- Chat to talk to Shein: in the same link mentioned above in the “Customer Service”, go to the “Customer Service” option. This process is also the same for the “Fale Conosco” channel;
- Help Shein (FAQ): https://www.shein.com/robot/faq. Just search for your problem and look for the answer recorded on the website.
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A Shein do not claim here
If you still have doubts about whether or not to buy from Shein or whether Shein tracking is reliable, the best way to make a decision is to check out the opinions of other customers on the platform. You can do this through the Reclame Aqui portal, where customers can register problems and complaints about companies, services and products, and it has the space destined to respond and seek to resolve all these complaints.
Taking into account information from August 2022 to January 2022, we can see that Shein is considered a reputable company with a rating of 7.6/10. In addition, it has a response rate of 99.3%, meaning you will have an almost total chance of getting a response to your complaint.
Shein's problem solving rate on Reclame Aqui is 77%, a great percentage. Additionally, around 71% of complaining customers stated that they would do business with the platform again. Thus, we can conclude that both Shein products and services as well as Shein tracking are reliable.
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