by Team AllYourVideogames | Nov 23, 2022 | Shopping | two
For those who don't know, Hotmart is a worldwide company that aims to promote entrepreneurship through distance education (EAD), using the Hotmart courses platform. The institution's own platform stands out for being quite complete and intuitive, avoiding problems for the student to use.
Hotmart Cursos has one of the best structures for students and producers of online courses. The company's mission is to allow anyone to expand their possibilities, creating their own digital business, to learn new skills and increase their income.
So, below we explain how you can access Hotmart courses and the possible paths to follow, as well as how to deal with it if you are unable to access it. So, if you are interested in Hotmart, be sure to check the access details.
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Hotmart Purchased Courses – How to access my
After purchasing your course, you need to know how to access this material, so we will explain you step-by-step to do so.
Whenever you purchase a course, an email will be sent containing the main information you need to access and use the material. Thus, your access can happen in the following ways:
- Via the members area: This is the place where the user can check all available content. In addition, there is also the Hotmart Club, a members area offered to all Hotmart content creators. Another option is the external members area, where the creator or content creator will choose.
At Hotmart Club, after making your purchase, an email will be sent automatically for you to create a password and activate your access in just a few clicks. After that, you will be sent directly to the page where the contents are available.
Soon after, you will receive another email containing the login information you initially set and a link to the content page, so you will need to save it.
When your purchase is approved, the content creator will receive a notification to know that he will be able to send you the Hotmart courses access information.
It is worth mentioning that each course will have a different access link, but your login data will always be the same. There is a way to access all your other products and purchases on Hotmart, and for that you need to follow the step-by-step instructions described below:
Step 1. Access the Hotmart Purchase by clicking here.
Step 2. Log in with your email/username and password, or via Facebook, if you have linked your accounts.
Step 3. After having your access confirmed, on the page that will be forwarded, click on “Product(s)” and, in the menu on the left, go to “My purchases” to confirm all the products you have access to.
It is also important to know that some documents and files can only be accessed in some specific programs, such as Adobe Reader and WinRar, if you need an access password, it will always be your Hotmart Cursos email.
- Exclusive page where all purchased content is hosted for the student: Once you have full access available as described above, you will be able to access all purchased content in .xls, .mp3, .pdf, .zip and many other formats.
If you do not receive the purchase confirmation email from Hotmart courses, you must check that it is not in the Spam or Junk folder, as it is sent automatically, your provider can identify it that way. However, if you checked and you didn't receive it at all, please contact Hotmart as soon as possible to resolve this.
Learn more: What is Hotmart, how does it work and 7 platform features
How to access Hotmart courses through the Hotmart Space?
Accessing your course through the Hotmart Space will not be very different from accessing the Hotmart Club, for example. Access, as mentioned earlier, can be done in a few different ways, and if you receive your access link to a Hotmart Space along with the course you purchased, you will be able to view other Hotmart courses from that same content creator. So, if you are interested, you can make the purchase at the moment, without further bureaucracy.
However, access to courses through the Hotmart Space with the link may be a little different, and for that you can follow the explanation below to access.
Step 1. Click on the Hotmart Space link that was sent to your email to gain access.
Step 2. On the screen that will be sent, click on “Enter” to be able to login with the email you chose when purchasing Hotmart Cursos.
Step 3. Enter your Hotmart password, if you don't already have one, you can register it at the time of access.
Step 4. The Hotmart courses you have purchased will be marked with a notice of “Access released”, so just click on them to start studying.
How to access Hotmart courses through Hotmart Sparkle?
Another way to access Hotmart courses is through the Hotmart Sparkle app, an app that is directly integrated into the members area mentioned above. So, with the app you will have access to all purchased content and you can access it anytime and anywhere with your mobile device.
If you are interested in this option, you must first download Hotmart Sparkle on your device, which is available on the App Store for iOS devices and on the Play Store for Android devices, and then follow the steps below:
Step 1. Once you have the app installed, log in with the same email and password you used to purchase your course.
Step 2. Right on the home page, look for and click on the “Products” option.
Step 3. Within products, you may have some options to click on, such as: Courses, Online Events, Recently Seen and Event. If you have purchased more than one product, click on the “Courses” category and drag the screen to the side until you find the one you want. To access, just click on Hotmart courses and wait for it to load before using it.
Learn more: How to scale a business: learn from the creator of Hotmart
I can't access Hotmart courses, what to do?
If you are unable to access your Hotmart courses products, there may be some reasons for this, usually they are: incorrect password, incorrect e-mail address, expired course access time, late payment of the subscription monthly fee or late payment of the installment. Below, we will teach you how to solve these problems, so check it out,
How to recover forgotten password
If you forgot your password and need a new one for your Hotmart account, just follow the step-by-step instructions described below.
Step 1. Access the Hotmart Courses login screen normally and click on the option “I forgot my password”.
Step 2. On the page that you will be forwarded to, enter your registration email and click on “Recover my password”.
Step 3. You will receive an email with all the necessary information and instructions to follow to reset your password.
Step 4. After that, just login again using the new password and you will be able to access Hotmart courses.
How to reset your password
If you still know your password, but want to change it to watch Hotmart courses, just do the following process:
Step 1. Log into your Hotmart account normally.
Step 2. In the upper right corner of your homepage, click your profile avatar.
Step 3. Among the options that will open, click on “My Account” and then on “Preferences”.
Step 4. At the end of the page, look for the option “Change password” and click on it.
Step 5. Enter your current Hotmart password and then enter the new one, after confirming, go to the “Save” option to finish”.
Your email may be incorrect
If your problem logging in to Hotmart courses is not the password, then it could be the e-mail, and if you've checked it several times and still can't access it, you may need to change your e-mail, and we'll explain how to do this.
For security reasons, Hotmart allows the exchange of e-mails to be done only through support, by sending a request. For this, you need to fill out a form by clicking here, and on the next page choose the type of request you will make.
In the “email” option, enter what you want to receive a reply to, not what you used at Hotmart. In the alternative of “Select the subject”, go to the option “Change of registration data”, and after that enter your country and the language you want to maintain communication with support.
In the “Subject” tab type “Email Change”, to be clear. Then, you will have the “Your Message” field and enter the current e-mail that is registered at Hotmart Cursos, the new e-mail you want, CPF/CNPJ and wait for the e-mail to be changed by the support team.
It is necessary to keep in mind that with two emails registered in your Hotmart, it will not be possible to move your created product, co-production, affiliation or balance. Also not being able to merge these two emails into one.
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If your access time has expired
Several of the Hotmart courses have an expiration date, which is determined by the creator himself when the customer hires the course, that is, some courses do not have lifetime access.
It may happen that when you access the content, you receive a message that it is not possible to enter the members area because you do not have permission. Most of the time this message can mean that your access time has expired, and thus your access email has been blocked for that specific Hotmart courses.
As this is directly related to an option made by the content producer when selling in the digital market, the suggestion is that you contact him and try to negotiate for him to expand your time more and you can finish the course, or maybe hire some promotion he has that is beneficial to both of you.
Your subscription or monthly fee may be overdue
Hotmart content creators can offer their digital course through a subscription, so the billing happens on a recurring and automatic basis, on a monthly, bimonthly, quarterly, half-yearly or annual basis. Thus, those who purchased Hotmart courses will only have access to the content when the payment is approved.
If the transaction is not approved on the renewal day due to a problem with the card, for example, or if you are late because you paid via bank slip, then your access will be blocked until payment is made. However, the problem is resolved automatically when the subscription is paid, so there is no need to worry.
The same problem will happen if you split the purchase of Hotmart courses into more than one installment, even if it is not a subscription. So, if you have split and access is blocked, there may have been a problem with the payment, and access will be released when the situation of the delayed installment is resolved with the payment.
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Is it possible to watch Hotmart courses via cell phone?
There are two ways you can watch Hotmart courses on your cell phone, the first is through Hotmart Sparkle, which we have already explained above. The second way to access Hotmart will be explained below.
Step 1. Using your cell phone, look for the access email that is sent when you make a purchase, normally the subject will be “Your access to the product…”.
Step 2. The link to access your Hotmart courses will be in that email, so click on it, but remember, always on your cell phone.
Step 3. On the login page, access normally with your email and password used when purchasing the product, and then click on “Login”.
Step 4. You will have full access to the course on your mobile phone, just as you will with your computer, so just click on the course or modules of your choice and start studying.
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Is it possible to watch Hotmart classes offline?
It will be possible if your Hotmart courses include video lessons tools, however you will only be able to watch offline through Hotmart Sparkle by downloading the video lessons, to do so, follow the steps below:
Step 1. Open the Hotmart Sparkle app and log in normally.
Step 2. Tap on “Products” in the app to view your Hotmart courses.
Step 3. Choose the course you want to have offline access on the platform.
Step 4. Click on the “Access Content” option to view all the options.
Step 5. On the arrow that will appear in front of the video lesson, you can click to start the download and make the video available offline. When the arrow turns green, it means the download is complete and you can watch it even without internet.
Can more than one person have access to my Hotmart courses?
When you purchase your Hotmart courses, you automatically accept the terms of purchase. When your payment is confirmed, the access data you receive is your responsibility and your right to use it.
That is, nothing prevents you from sharing your login data with other people, however, this can end up compromising your experience at Hotmart, as the product is developed for individual use and not for other people.
Despite this, there are some content producers that allow the user to share their course with a maximum of three people, but this will depend on each one, not being an obligation. Typically, this possibility, when available, is included in sales offers.
If you have other questions related to Hotmart courses, you can try to solve the problem through the platform's support, since several problems and questions have already been answered there, so you won't have to waste time trying to solve it in different ways. To do this, just access the link: https://atendimento.hotmart.com.br/hc/pt-br.
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