Cell phone not connecting to Wi-Fi? 10 tips to solve the problem!

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Elia Tabuenca García
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Your smartphone doesn't connect to Wi-Fi and you don't know what to do to get it working again? This is a common situation and a few simple steps can fix the problem. Whether due to authentication error, no network connection or any other difficulty.

One of the signs that something might be going wrong is, according to Google, having downloads that don't start, expire, or stay at 0%. And of course not being able to load websites in the browser.


has gathered tips that can help when Wi-Fi doesn't work on mobile. The guidelines generally work for both Android-based smartphones and iPhones. Check out!


1. Confirm Wi-Fi settings are turned on

Yes, it sounds like a silly tip, but it happens often. It is common to think that the Wi-Fi option is on and, when checking, it is simply not. On iPhones, just follow the path Settings → Wi-Fi and see if the switch relative to the option is on.

On Android devices, in general, just access the option in the quick shortcuts menu. To do this, drag your finger down from the top of the screen and go to Wi-Fi.

If not, follow the path: Configure → Network and Internet ou Wireless and other networks ou Connections (may vary by device). Then activate the item relative key Wi-Fi access.

2. Activate Airplane Mode

Airplane Mode is a feature that disables all data exchange features such as Wi-Fi, Bluetooth and GSM at once. Google itself suggests activating it for 10 seconds and then deactivating it to try to solve connection problems.

On Android devices, just access the option in the quick shortcuts menu, by dragging your finger from the top of the screen to the bottom and going to Airplane mode.



If not, follow the path: Setting → Network and Internet ou Wireless and other networks ou Connections (may vary by device) → Advanced. Then activate the relative switch Airplane mode. Keep it on for 10 seconds and then turn it off.

On the iPhone, go to Control Center and tap on the airplane icon to activate. It is also possible to do the process through the path Settings → activate the key related to the Airplane mode. Leave it on for 10 seconds and turn it off again.

3. See if Bluetooth is turned on

It's not common, but it can happen, especially on Android devices, that Bluetooth enabled creates conflicts with Wi-Fi. That is, Bluetooth, when turned on, can disable Wi-Fi. So turn off the function to see if you can recover the internet connection.

On Android, follow the path: Settings → Connected Devices → Connection Preferences → Bluetooth → Disable the switch relative to the option. On iOS, go to Settings → Bluetooth → Disable the switch relative to the option Bluetooth.

4. Restart the mobile

“It may seem simple, but sometimes that's all it takes to fix problems with a connection,” explains Google. So, when nothing works, it doesn't hurt to resort to this option to solve the situation and be able to connect your cell phone to Wi-Fi.

5. Reset network settings

If none of the above resolved the issue, then try resetting the device's network settings. In this way, all settings relating to data connections are reset to the factory default. This encompasses not only Wi-Fi, but also mobile data (3G and 4G) and Bluetooth.



How to set up a Wi-Fi Signal Repeater by PC, Cellular or WPS

It is worth mentioning that the procedure erases all Wi-Fi networks saved on the smartphone. This means losing the passwords stored on the device. So, if necessary, write down the most important ones first.

On Android, follow the path: Settings → System → Advanced → Reset Options → Reset Wi-Fi, Mobile Network and Bluetooth → Reset Settings. On the iPhone, go to Settings → General → Reset → Reset Network Settings.


Learn how to find out the Wi-Fi password saved on your PC or mobile.

6. Check if the system is up to date

Smartphone operating systems are constantly updated. Often, these updates bring security improvements and some new features for users.

When out of date, there may be malfunctions due to some software error. So make sure your Android or iOS is up to date.

On Android, follow the path: Configure → System → Advanced → System Update. If you are up to date, you will see the information Your system is up to date.

On iOS, go to Settings → General → Software Update. If there is no notification, it is a sign that it is up to date.


7. See if the router/modem is turned on

Another simple but functional rule. If you're not using a public network (or if you can ask the local administration), make sure the modem is turned on or working properly.

Also check if your smartphone is within range of the signal and if, by any chance, it is using the wrong password. If possible, check if other devices can connect to the Wi-Fi network. Also try to connect the cell phone to other networks, since the problem may be with the one in question and not with the device.


8. Restart the modem (if you can, of course)

It is the first guidance given when calling an internet operator when the connection does not work. However, this step can only be followed if you are not trying to use a public Wi-Fi network.

First, make sure all cables are connected correctly. Then, turn off the modem, wait about 10 seconds, and turn it on again. Wait for all the lights to stabilize and try connecting the device one more time.

9. Review recently installed apps

Some downloaded apps may have errors that cause conflicts with Wi-Fi settings. So, review the apps you've recently downloaded since you started having connection difficulties.

If you identify any suspicious programs, delete them immediately and restart your phone.

Here's how to uninstall multiple apps at once on Android.

10. Restore the phone to factory settings

If, unfortunately, none of the above options worked to correct the error, the last alternative is to restore the device to factory settings. That means getting all your preferences, photos, downloaded apps and more to be deleted.

As its name suggests, it leaves the system as if it had just been purchased. If you don't want to lose important information, back up these contents first.

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