by Team AllYourVideogames | Mar 4, 2022 | Shopping |
As soon as you buy any product on Mercado Livre, after the payment confirmation process, the seller sends the goods, and it's time to follow the transport. Thus, this e-commerce works with the Mercado Envios Full service, one of the best transport systems in our country.
It is worth mentioning that the tracking can be checked easily and quickly using the Mercado Livre application or through the website of the virtual store, which allows you to check a forecast of when the order will be delivered.
Shipping Market: transportation methods
Before talking specifically about how to track your order purchased on Mercado Livre, it is necessary to understand that there is more than one way to send shipments. Therefore, there are sellers and stores that have a partnership with the Post Office, others use carriers. There are still those merchants that offer both possibilities.
To check the shipping method, you can take a look at the listing description or ask the merchant. It is also worth mentioning that some sellers also allow the collection to be carried out at the agreed location before the sale and offer the possibility of combining other forms of delivery through Mercado Envios Full.
How to track the Mercado Livre order
The information regarding the order, which includes the tracking code, is sent to your email and can be verified in the account on the platform.
Therefore, in order to track your order using the app, the first step is to download the app available for mobile phones with Android and IOS systems.
Learn more: Mercado Pago credit card: how does it work?
Once the app has been downloaded, check below how to track the delivery of the purchased product using your cell phone.
Step 1: With the app already downloaded, the login done, on the homepage, you will see an icon with three lines on the upper left side, tap on it.
Step 2: A series of options will open, choose “My purchases”.
Step 3: On the new screen, choose the order you want to track from the options shown.
Step 4: This new page displays the information relevant to your purchase, showing, for example, if the shipment is being prepared for shipment or is already on its way to your home.
Step 5: To check the tracking code and more information, tap on the “Shipping Details” message, which will show all delivery updates.
You can still track your order using the Mercado Livre website, and the process is almost the same as in the application, as you can follow below:
Step 1: Open the browser on your cell phone or computer and enter the official website of Mercado Livre;
Step 2: Use your account details to login. Once this is done, click on the “Purchases” option, next to the username;
Step 3: On the new page, a list of your purchases will be displayed. Click on “View Purchase” within the order you want to track;
Step 4: On the screen that will open, with the name “Purchase Status”, you will be able to check a timeline with the entire process in which your shipment has already passed, from preparation, the path and where it is at the moment, in addition to of the possible delivery date.
Step 5: It is still allowed to get the item's tracking code by clicking on "Shipping Details", but this will only be possible if your product is being taken by the Post Office.
Another possibility for those who bought a product on the Free Market and want to follow the transport is to use the tracking of the Post Office. It is worth mentioning that, in this method, tracking will only be possible if the seller has used this company.
Knowing this, see, below, the step-by-step guide to tracking the shipment with the Post Office code.
Step 1: Go to the Mail Tracking website
Step 2: As shown in the tutorial above, go to the page where you can get the tracking code on the Mercado Livre page. Once this is done and with the code already copied, paste it in the space inside the Correios website, fill in the captcha, and click on the magnifying glass.
Step 3: On the page that opened, all the transport information will be shown, that is, the postage date, time, forwarding, if the goods are free shipping, delivery attempts, among other data.
Users can still do the same steps using the Correios application, available for cell phones with Android and IOS systems. The process is practically the same, just use the code informed by the e-commerce and check the shipping information through the app.
Mercado Libre still has the function of showing information on completed orders, even if it has been months since delivery. If you want to check this, the menu shows the alternative “View purchase” and then “Buy again”, instead of “Track shipping”.
As soon as you tap on “View Purchase”, the user has the product's delivery information. If you want to check the complete history, select the option “Payment and shipping details”, which is in the right corner of the screen, and then “Shipping details”.
Information like this is interesting and important for people who have had some sort of problem with the item they purchased, such as when their products are reported as delivered but not yet received.
In addition, this helps your business, whether you work with resale or simply want to be in control of knowing where the purchased item is.
Now, if you want to know how to earn extra money with Mercado Livre, check out this other post that we have on the blog, so you will stay on top of Mercado Shipping Collection, how to treat your buyer, the label system, manage your sales , how to offer free shipping, and more information.