Netshoes phone and contact channels: get answered quickly

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Netshoes phone and contact channels: get answered quickly

by Team AllYourVideogames | Oct 25, 2022 | Shopping |


Do you know what is the netshoes phone and the other ways to contact the company?



In this post we separate all communication channels to contact Netshoes.

For those who don't know, Netshoes is one of the main companies in our country, focused on the sale of sporting goods.

In addition to footwear, clothing, underwear and accessories, you can also find electronics and beauty items, as well as a wide variety of options for all audiences.

So, if you have any problems, want to clarify doubts or contact Netshoes for any other reason, we separate Netshoes phone and communication channels that the company has.

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Netshoes telephone and other communication channels

There are several ways to contact the company, whether through Netshoes, phone, chat, email, WhatsApp, social networks or Customer Service, in addition to some other options.

Then check it out in detail below.

1. Phone netshoes

The traditional Netshoes Customer Service (SAC) phone has three options to call, one for residents of Rio de Janeiro, and two for the rest of our country.


So if you live in Rio de Janeiro, the contact number you should leave will be: 0800-888-8464.



For residents of other regions of our country, there are two telephone numbers to get service: (11) 3028-5333 and/or (11) 3070-6888.

The service at the company works from 08:20 to XNUMX:XNUMX, from Monday to Saturday.

2. Netshoes telephone telesales

You may also want to contact the company's telesales channel.

In this case, the Netshoes phone number you are looking for will be different from the traditional SAC described above, and the available telesales channel has two service numbers.

Open from Monday to Saturday, excluding holidays, from 8 am to 20 pm, you can call the telesales numbers to speak with a salesperson: (11) 3028-5355 and (11) 3070-6999, regardless of your region to make your phone shopping.

Learn More: Sorocred company's telephone and service channels

3. Netshoes email and chat

Netshoes telephone is not the only way to contact the company.

You can also seek support by email or via chat to contact the Netshoes team. 

If you want the option to be answered via email, there are two possibilities:

  • You can send your message to the contact email sac@netshoes.com.br or;
  • Fill out an online form with the subject of your contact and other information. 

However, if you prefer Netshoes' chat service, simply fill in the requested information and enter the chat to start the service.


To start the service, just write a message explaining the reason for your contact and send.



The opening hours via chat or email are the same standard as the contact options mentioned above, working from Monday to Saturday, from 8 am to 20 pm.

4. Netshoes WhatsApp Number

You can also contact the company through the WhatsApp communication app.

And the Netshoes phone for this is: +55 (11) 2388-1110.

This option is more suitable if you want to obtain some information, especially about your ordered products, since the service is automatic and is not done by humans.

To start the chat, you need to add the above mentioned number to your address book contacts to be forwarded to a new page.

Then you need to click to “open WhatsApp” automatically in the small window that will appear or, if it does not appear, go to “Start conversation” to open the chat on your WhatsApp.

When you are already in an open conversation with the Netshoes in-app chat, you can send “#myorder” to get updates on your last purchase, or send “#myorder-ordernumber” (example: #myorder-584586847) to check the status update of a specific order of yours. 

Unlike the options above, WhatsApp Netshoes works 24 hours a day, 7 days a week, as the service is done via chatbot.

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5. Netshoes Ombudsman

If you don't know what it is, the ombudsman works as the last contact when Customer Service and other means of communication are unable to solve your problem. 


With this channel, you can try once again to solve your problem, still register complaints and give suggestions for improvement for the company.


This is considered by many to be the last form of contact before the customer seeks to solve the problem in another way.

Netshoes does not have an ombudsman for you to contact.

Thus, you should seek the traditional SAC service with the Netshoes phone that we separated above, or in other forms of contact, such as by email or chat, for example.

If the problem continues or is not resolved, you should look for the responsible bodies to pursue your rights and inform yourself. 

6. Netshoes card center

Netshoes has its own credit card, as do most of the major companies on the market.

In partnership with Itaú, the public has access to its own, complete service channel to solve all problems involving credit cards, with a call center, Customer Service (SAC) and ombudsman.

Netshoes card service center

Open from Monday to Saturday, from 06 am to 22 pm, with the exception of holidays, you can call the following numbers from the Netshoes card service center:

  • Netshoes credit card telephone for residents of metropolitan regions and capitals: 3003-3030 (for service on landlines and cell phones).
  • Netshoes phone for credit card for residents of other locations: 0800-720-3030 (service for landline only).

Customer Service (SAC) Netshoes Card

The Netshoes Credit Card Customer Service is open 7 days a week and 24 hours a day.


Your options for the phone Netshoes you have for SAC are:

  • Netshoes credit card SAC telephone for all our country: 0800-724-4845;
  • Netshoes Credit Card Customer Service for the Speech or Hearing Impaired: 0800-724-4838.

Netshoes cards ombudsman

Although Netshoes itself does not have an ombudsman, for problems related to credit cards one is available in partnership with Itaú.

With service from Monday to Friday, from 9 am to 18 pm, with the exception of holidays, Netshoes credit card ombudsman telephone for all our country is: 0800-570-0011.

Learn More: How does Aymoré Credit from Santander work?

7. Netshoes Social Networks

Of course, a big company like Netshoes wouldn't be far from social networks, and this is one more way you can get in touch with the company.

This is not one of the customer service channels, however, those in charge always set aside a little time and answer followers' questions whenever possible, in addition to helping to solve small problems that may arise.

If the problem is not solved by social networks, those responsible already carry out the referral to the SAC with the Netshoes telephone, in addition to instructing the customer to proceed with the resolution of the problem. Thus, the main social networks that Netshoes uses with the internet are:

  • Instagram;
  • Facebook;
  • Twitter;

8. Netshoes in Reclame Aqui

One of the main sites for you to check the credibility of a company is Reclame Aqui, which also allows the user to evaluate the service and services of a company, as well as being able to register your complaint and problems so that it is resolved by those responsible.

In addition, you can also check the evaluation made by other customers and even leave your own, thus following the credibility of the customers' own point of view.

Netshoes also has an active page on Reclame Aqui, and its assessment could not be better, taking into account data from April 2022 to September 2022.


Considered a RA1000 company with a reputation of 8,6/10, Netshoes usually responds to 99,2% of complaints filed against it, in addition to having a problem resolution rate of 92,5%. 

Of the customers who complained about the company, 77% said they would do business with Netshoes again.

So, if you have any problems, you can also contact the company through Reclame Aqui, although it is not an official communication channel, you will probably be attended to and your problem will be resolved.

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