Is shopping at Shein reliable? Know everything here

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Is shopping at Shein reliable? Know everything here

by Team AllYourVideogames | Aug 27, 2022 | Shopping |


One of the leading online clothing stores, Shein has clothing of all types, both women's, men's, plus size, children's, beach, accessories, bags, shoes, home products and much more.



Because of this wide variety and popularity, it's always good to know if the Shein is trustworthy to buy.

Standing out in comparison to the competition of other e-commerce, Shein not only sells clothes from other brands and stores on its platform, but also has its own clothing, made by the company itself. 

In addition to Shein's website, the platform also has applications for mobile devices, available on the Play Store for Android devices and on the App Store for iOS devices.

Today, we are going to try to answer a question that many have about this ecommerce, which is whether Shein is reliable to buy from.


Based on customer feedback and trusted sites, come and see if Shein is trustworthy.

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Is Shein reliable to buy from?

Before we say whether the Shein store is reliable or not to make your purchases, we need to check some information about the online store.

It is important to note that, although it has several other categories, the platform's flagship is sales of women's clothing. 



Shein follows the format of a B2C company, that is, it works through an online international fast fashion platform.


Shein has been in the market since 2008, and can be considered one of the oldest and most far-reaching ecommerces, as the store's products are distributed in more than 200 other countries.

What's more, what really draws the attention of the Shein public are the own products sold on the platform, without the need for intermediaries.

Thus, the company ends up differentiating itself from competitors such as Aliexpress, Shopee and Wish, for example, which are only the intermediary between the products sold by retailers and the public.

Due to Shein being a Chinese platform, many have doubts whether Shein is trustworthy in our country.

Well then! The platform has a Brazilian subdomain, with the same company and website identical to the other domain. 


In this national domain, we have a website entirely in Portuguese and the values ​​of the products are already converted to the national currency.

But check out other reviews to see if Shein is trustworthy or not.

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Is Shein reliable on Reclame Aqui?

The Reclame Aqui website, which records consumer complaints, is one of the most reliable when we want to know the quality of a company.

There, the public can register their complaints and evaluate the service, product and service, and companies can respond and solve the registered problems.



When we evaluate the last six months (from February to July 2022), Shein has a reputation of 6.3/10 on Reclame Aqui, which rates the company as regular.


During this period, the company responded to 80,8% of the complaints registered, and has a problem solving rate of 61,8%.

About 59,9% of customers said they would do business with Shein again. 

Now if we evaluate Shein since its entry into Reclame Aqui, the company's reputation rises to 6,9/10, still considered a regular company.

However, the response rate rises to 80,9% and the percentage of problems solved is 69,6%.


The number of people who would do business with the company again is 62,6%. With that, you can get an idea if Shein is trustworthy or not.

Is Shein trustworthy? Check website traffic

Another very useful and accessible platform that we can use to check if Shein is trustworthy or not is SimilarWeb, which allows the user to analyze information and data from any website. 

This can turn out to be quite useful, as a website's traffic can show a base of customers and potential customers that the company has.

Also, the more an online store is accessed, the more popular it is, right?

SimilarWeb shows that Shein has an average of 155.960 million monthly hits.


It is worth mentioning that these data take into account the time period corresponding to February 2022 to July 2022. 


The country that most accesses the platform is the United States, with 41,06% of the public. Our country is in fifth place with 5,48% of hits.

With that, we can see the huge reach the platform has, but does that mean Shein is trustworthy?


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Is Shein reliable on social media?

Unreliable businesses and stores often stay away from social media.


And that doesn't happen at Shein, which has a very strong presence on networks such as Instagram, Facebook and Twitter, with the aim of increasingly strengthening its communication with the public. 

On Facebook, Shein has around 22.907.718 likes and 23.914.379 followers.

On Instagram, the social network, Shein has 21.404.487 followers and on Twitter, the platform has 338.368 followers.

These giant numbers show how the company has a loyal following, who have little doubt that Shein is trustworthy.

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Is the website secure?

The platform's website has the SSL certificate and other tools focused on ensuring the security and complete privacy of Shein's customers and other users.

For those who don't know, the SSL certificate serves to contain the data of the legal and physical person, basically a virtual identity for the website.

However, it is important to note that the company suffered a hacker attack in 2022. And with that, emails and passwords of more than 6,42 million customers of the platform were compromised.

Despite this, Shein reinforced its security system to ensure users' comfort and privacy. 

But it's worth mentioning that an attack like this can happen to everyone who uses the internet and it's not a completely unique and essential point to reach the conclusion if Shein is trustworthy.


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Does Shein deliver to our country?

As we mentioned, Shein has a Brazilian subdomain: Shein our country.

So yes! The platform carries out sales and deliveries of its products in the national territory. Delivery times for domestic purchases tend to be shorter.

Depending on where you live and your address, it may only take a few business days. 

Your international order may have a longer shipping time, arriving at your home between 30 to 50 business days.


Once you are making your purchase, you will be able to check not only the value, but also the delivery forecast for your order. 

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After all, is Shein trustworthy?

But after all, is Shein trustworthy or not? We see that the store has a very loyal, active and large audience, not only in our country, but in the world.

With a wide variety of products sold, strong presence on social networks and considerable reviews on sites like Reclame Aqui, we can conclude that yes, Shein is reliable.

So, you no longer have to worry about buying on the e-commerce platform. Just access the Shein website and create your account.


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