How to make an appointment with Hapvida?

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How to make an appointment with Hapvida?

by Team AllYourVideogames | Aug 19, 2022 | Technology |


From now on, we will show you a step by step, so you can learn How to make an appointment at Hapvida.



The process can be done in the comfort of your home, either over the phone or over the internet. It is usually completed within a few minutes. 

In addition to these guidelines, you will know how to cancel an appointment, if the operator is reliable, among other issues.

After reading this content, it will be easier to make an appointment with Hapvida. 

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How to make an appointment with Hapvida? 

If you don't know how to book an appointment at Hapvida, don't worry. The process is simpler than it looks. You don't need to be a tech or internet expert to complete this step. 

It works like this: initially, you need to enter the official Hapvida website. Then click on the “Consultations” tab, which is located on the main page of the site.

Now, you must follow the steps that are displayed on your computer screen. 

You can also book an appointment using your mobile device.

To do this, just download the Hapvida app from Google Play. When accessing the system, you must click on “Book an Appointment”, which is displayed in the “Services” menu. 



If you prefer, the patient can also make an appointment through the self-service totems, which are located in the Hapclínicas. 


For those people who do not know how to make an appointment with Hapvida through the internet, they can contact the clinic through the call center.

It is available 24 hours a day in capital cities. The contact is: 4002-3633 and 4020-3633. Those who live in Pernambuco can talk to Hapvida on the phone: 4002-2870. 

Patients who live in the countryside and in capitals can also call the number 0300-313-3633.

Appointments can be booked from 6 am to 22 pm.

Did you realize how easy it is to learn how to book an appointment at Hapvida? So choose the alternative that best suits your profile and take care of your health today. 

You can also use Hapvida Teleconsultations Online. This type of service brings more modernity, practicality and efficiency to the patient.

Here, an important tip is worth: make the query only on the operator's official website. If you receive a call, email or message on your mobile device, be aware that it could be a scam.

What to do when arriving at the Hapvida unit for consultation? 

On the day of the appointment, it is best for the patient to arrive at the appointed place 15 minutes in advance.

Upon arrival at the unit, confirm your presence at the self-service totem.


Then look at the names that are announced on the call panel.


The system will display the patient's name, the office he will be attended and specialty. When you see your name, go to the location that was informed. 

How to cancel an appointment on Hapvida? 

After discovering how to book an appointment at Hapvida, many patients have doubts about how to cancel it, in case of unforeseen circumstances. The positive side is that there is no bureaucracy for this process.


Account cancellation can be done through the official website, Hapvida app, self-service terminals (Totems) or by contacting the team at the 24-hour Contact Center, which is available 24 hours a day. Just make a direct dial, without the area code, to the numbers 4002 3633 and 4020 3633.

These contacts are exclusive to those who live in the capitals. 

Patients who live in Recife can contact the number 4002 2870. Those who live in cities in the interior can contact Hapvida by phone 0300 313 3633. 

After all, is it necessary to book a return appointment? 

Anyone who thinks that the patient does not need to make a return appointment is wrong. On the contrary, every query needs to be registered on the Hapvida website.

Scheduling is also available on the app, self-service terminals at one of the clinic's units or through the Contact Center at 4002 3633.

In the case of obstetric consultations, it is essential to make it clear that the appointment for the return is made immediately at the clinic. 


What are the most common questions regarding consultations at Hapvida? 

In addition to learning how to book an appointment at Hapvida, customers have other questions about the health care provider.


See below which are the common ones, there is probably some question that can help you in the next few days. 

Do I need to make an appointment in case of urgency and emergency? 

Not. The patient can go straight to a hospital or emergency care unit. Remember to bring your Hapvida card and official photo ID (RG).

What is the plan's shortfall? 

Imagine that you signed up for a plan at this point. It is essential to wait 24 hours to be attended in urgency and emergency.


After 30 days, you can schedule medical appointments.

After 60 days, you are released at Hapvida to schedule a dental appointment. 

How can I view the doctors in Hapvida's own care network? 

The complete list can be accessed in Hapvida's online medical guide. 

Is hapvida good?

It is not enough just to learn how to book an appointment at Hapvida. It is important to find out the best resources to understand if it is trustworthy.

On the Reclame Aqui website, in August 2022, the health operator achieved a score of 7.1, out of 10, which is considered good by the system.  

How to go to a health unit in the pandemic? 

Now that you know how to book an appointment at Hapvida, it is essential to cite some tips to go to a unit safely, during pandemic periods:

  • Avoid taking a companion to the appointment: don't expose a friend, relative or co-worker to the virus. Only invite a companion, if really necessary; 
  • Keep the recommended distance of at least one and a half meters from people. Distance is a great ally in preventing coronavirus; 
  • Wear a mask: it is never too much to remember how important this material is in preventing the disease; 
  • Do hand hygiene: wash your hands with soap and water or with alcohol gel. 

About Hapvida 

The Hapvida system is one of the best on the market when it comes to supplementary health in the country.


It can be found in all regions of our country, guaranteeing employment and income for the population. The system comprises the operators of Grupo São Francisco, RN Saúde, Medical, Grupo São José Saúde, healthtech Maida and the operator Hapvida itself. 

The system has more than 37 thousand employees who are directly involved in the operation. The staff is made up of more than 15 doctors and more than 15 dentists.

To give you an idea, today the network contains 47 hospitals, 201 medical clinics, 47 emergency services, 173 diagnostic imaging centers and laboratory collection.

One of the main advantages of the Hapvida Health System is that it manages to combine technology and humanization with the aim of improving customer experience.

To maintain these results, the focus remains on development, frequent innovations, investment in infrastructure and employee training. 


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