Cielo telephone and contact and service channels

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Cielo telephone and contact and service channels

by Team AllYourVideogames | Sep 28, 2022 | Shopping |


Do you know what is the Heaven phone and the contact and service channels of this company?



Before we list them for you, it is important to know what Cielo is all about.

This is one of the main national financial companies, also acting as a multi-brand acquirer, in addition to being responsible for the transmission, settlement and financial capture of transactions involving cielo debit and credit cards.  

Due to the great importance of this company, it is always good to know the ways to get in touch with it.

To help you with the best possible ways, we separate Cielo phone and the other ways you can get service for each case you need.

Among the main forms of contact, we have Cielo telephone, WhatsApp, Chat, Social Networks and many others.

Check it out in detail.

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Cielo phone and contact details

Cielo Telephone – Customer Service (SAC)

Customer Service (SAC) has its own Cielo telephone to facilitate contact with Cielo customers.

With this service, you can troubleshoot potential problems and fulfill customer requests about something.


This number also allows Cielo consumers to make criticisms and complaints. 



If you frequent capital or metropolitan areas, then the Cielo phone number you need to call is: 11 4002 5472.

For other locations, you can contact Cielo by phone: 0800 570 8472.

The service takes place from Monday to Saturday from 8 am to 22 pm. 

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Technical Maintenance Center

If you need to contact the central to carry out some technical maintenance, then the Cielo telephone number will be different.

This option is more indicated if your Cielo machine is having a problem or if you have other requests that have to do with this type of service for technical support.

The central number you need if you live in the capital is: 11 4002 9111.

For residents of other regions, the contact number is: 0800 570 111.

The service operates seven days a week, 24 hours a day, including national holidays and weekends, making service much easier.


Number to anticipate single sale Cielo

If you want to have the sale of your machine in advance, you will need to make a request at the central for this to happen.

So, the Cielo phone you need to call for this will be the sales to capital: 11 3003 8472.

Or for sales in other locations, the number will be: 0800 727 8471.


This Center is open from 8:18 am to XNUMX:XNUMX pm from Monday to Friday, without opening on weekends and holidays. 

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Cielo Authorization Center

If you need to obtain authorization for a card brand that is not registered in your Cielo machine, then you also need to contact the appropriate Central for that.

The Cielo phone number you should call, regardless of your region, is: 0800 775 1133.

The Center operates seven days a week, 24 hours a day, including weekends and national holidays. 

Cielo Ombudsman

If your requests or problems have not been answered or resolved, you need to contact the ombudsman.

Cielo can call the ombudsman for those who live in capital cities: 11 4002 8288.


Residents of other locations can contact the number: 0800 570 2288.

Another option is also Fax Cielo, at the number: 11 2184 3110.

The ombudsman is open from Monday to Friday, from 9 am to 18 pm. 

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Online chat Sky

If you do not want to use the Cielo telephone options to contact the company, another available and easily accessible option is the website's Online Chat.


You need to fill in the requested information and indicate the problem or subject you want to talk about.

Then, just click on “Access” to have your service via chat.

Frequently Asked Questions and Answers (FAQ) Cielo

The Cielo FAQ, which is the frequently asked questions and answers questionnaire, may also be a good option for you.


With it, you may not have to waste time waiting for an answer as with Cielo on the phone and in the other forms of contact mentioned above.

You can find out if other people had the same question or problem as you and find the answer on the portal.


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Sky Phone WhatsApp

Cielo telephone also offers the option of contacting via WhatsApp.

Thus, your service can be easy, effective and practical via messages.

For this option, simply send a message via WhatsApp to Cielo on the phone: +55 11 3003 2818.

The service can be done every day at any time. 

Physical stores and service stations

In addition to Cielo telephone, online chat and the other ways listed, you can seek assistance in person, in physical stores and Cielo service stations near your location.

Cielo Social Networks

Last but not least, another way you can get service is through social media.

You can check out the company's posts that are usually related to available services, physical establishments, promotions, information and much more. 

If you want to check each company's social network, let's list the options below:

  • Sky Facebook;
  • Instagram Sky;
  • Twitter sky;
  • LinkedIn sky.

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